Terms & Conditions
Terms and Conditions for Stone Farm Rural Escapes:
All bookings via our online booking system require full payment at the time of booking. This includes a refundable breakage deposit of 30% of the cost of your stay. Payment can be made by debit or credit card online at the time of your booking. We cannot accept card payments over the phone; alternatively, you can pay by cheque or bank transfer. The booking is taken on a provisional basis until full payment has been received.
If full payment for bookings given over the phone are not received within 3 working days, Stone Farm Rural Escapes reserves the right to re-let the holiday property. Stone Farm Rural Escapes only accepts bookings from persons over 18 years of age. Stone Farm Rural Escapes reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.
The prices displayed on the website are not binding; Stone Farm Rural Escapes reserves the right to modify these prices. The price stated on the booking confirmation is binding.
Arrival & Departure
Please be sure to let us know of your intended arrival time and update us en-route. Your lodge may not be ready before 3pm so be sure to let us know if you are ahead of your estimated arrival time.
When you arrive we ask that you stick to the speed limit along the drive. Please keep in mind that our lodges do not have vehicular access. We shall meet you on arrival and help to unpack and move your luggage to your lodge.
Guests are asked to vacate their lodge by 10am on the date of their departure.
Any cancellations made more than 8 weeks prior of your arrival date, we will endeavour to return any monies paid to you.
Any cancellations made 6 weeks or less prior to your arrival date, 75% of your full payment will be returned.
Any cancellations made 4 weeks or less prior to your arrival date, 50% of your full payment will be returned.
Any cancellations made 2 weeks or less prior to your arrival date then we regret that we will be unable to return any monies paid.
Please note that there will be a £50 administration fee applied for all cancellations.
In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days of notifying you.
Day visitors are welcome but please do inform us of their arrival in advance, we shall also require their contact details, should we, in the case of an emergency need to know who is on site.
We are more than happy to welcome two dogs per lodge. We charge a supplement of £25 for the second dog only. We will also provide a bed, towels and bowls for your dogs during you stay. We do ask that you bring your own dog food with you!
Dogs must be kept under control and supervised at all times and we ask that you respect our neighbours and their dogs. We also ask that you follow the countryside code especially around livestock and wildlife.
Please make sure that any muddy paws are washed off before allowing your dog into the lodge and ensure that your dog stays off the furniture. Please clean up after your dog, bins are provided.
We do ask that noise be kept to a minimum between the hours of 9pm and 8am, in respect of our neighbours.
Smoking is not permitted at anytime within the lodge or on the decks. Please always put out any lit candles, lanterns when not needed and please do not leave them unattended.
Under no circumstances are campfires permitted at Stone Farm Rural Escapes except for in the designated fire pit area.
Fire extinguishers are located in each lodge.
The lodges are nestled within 50 acres of planted woodland overlooking two man-made lakes. We ask that children are always accompanied when exploring around the lake. This area is all grassed and could be slippery in wet conditions.
We are lucky to be in an area abundant of wildlife and there are many woodland trails and riverside walks, please keep to paths at all times and be aware that surfaces can be uneven.
By booking and coming to Stone Farm Rural Escapes you agree to be responsible for your children and any children in your care, as well as your own safety and welfare. You are to take reasonable precautions against personal injury, injury to others and damage to your lodge.
All persons are responsible for their own safety when near, around and on the lake. Children must be supervised at all times near the lakes. Two life buoys are located at each end of the lake. Swimming in the lakes is not permitted.
As we are in a rural and farming area, we ask that you keep your dog on a leash at all times around livestock, and when on walks please leave gates as you find them. We also ask that you take the time to read the Countryside Code. Click here.
Stone Farm Rural Escapes accepts no liability for theft, loss or damage to your property that may arise from your stay at Stone Farm Rural Escapes.